Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

We are seeking a forward-thinking and data-driven Director of Sales Optimization to lead initiatives that enhance sales effectiveness, streamline go-to-market execution and accelerate revenue growth. This leader will work closely with Sales, Sales Operations, Business Applications, Marketing, and other cross functional departments to truly transform and scale the sales process. The ideal candidate combines strong strategic thinking with operational execution, focused on maximizing impact across the full sales funnel.

Key Responsibilities:

• Analyze and refine the end-to-end sales process to reduce inefficiencies and improve conversion rates
• Identify bottlenecks and implement best practices to enhance productivity at each stage of the sales cycle
• Drive standardization of sales motions, playbooks, and workflows across segments and teams
• Act as the project manager; planning, coordinating the execution, and defining project timelines across different functions in the organization to have a roadmap of what deliverables are planned for each quarter
• Partner with leaders from the Sales organization to solve business problems with process and technology enhancements
• Translate technology solutions into Salesforce business requirements and work with IT to develop, test, and deploy solutions
• Provide deep Salesforce.com expertise
• Independently lead Sales Process and Technology Optimization projects
• Be the expert on the intersection between sales process, sales tools, Salesforce, and enablement
• Support Salesforce data cleansing activities
• Provide reporting and data analysis support for Sales Leadership
• Provide escalation support for the tier one Sales Support team
• Partner with Sales Enablement to support end-user training and communications

What You’ll Need To Succeed

• 8+ years of relevant experience in Sales, Marketing, and/or Revenue Operations
• Experience leading process optimization projects from conception through value realization
• Experience leading Sales Technology projects
• Highly knowledgeable in Marketing and Sales processes best practices
• Bachelor’s degree or equivalent work experience in the areas of Marketing, Sales, or Business

Additionally, You May Have

• Deep understanding of sales methodologies and sales motion design
• Track record of driving measurable improvements in sales productivity and outcomes
• Ability to lead cross-functional initiatives and drive change in complex environments
• Experience and knowledge of these platforms:
  • Marketo
  • Salesforce CPQ
  • Incentive Compensation Management software (Forma.ai, Xactly)
  • Sales Execution Platforms (Outreach, Salesloft, etc.)
  • Salesforce certifications (Administrator, Advanced Administrator)

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.