Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Job Overview

We are seeking a strategic and results-driven Director of Sales Operations to lead and scale our sales operations function. This role will be responsible for optimizing sales effectiveness through data-driven decision-making, rigorous performance analysis, and strategic territory and quota design. The ideal candidate will be a business partner to sales leadership, helping drive disciplined growth through operational excellence.

Key Responsibilities:

Sales Planning & Strategy

• Lead the annual and quarterly sales planning process, including headcount planning, territory mapping, and quota setting
• Develop and maintain equitable, scalable territory and quota models aligned to business goals
• Drive alignment between Sales, Finance, and Executive Leadership to ensure consistent forecasting and planning

Performance Management & KPI Reporting

• Design and manage reporting frameworks to track sales performance across teams, segments, and regions
• Monitor and analyze key performance indicators (KPIs), including pipeline metrics, conversion rates, productivity, and attainment
• Present insights and trends to senior leadership to support strategic decision-making and course corrections

Sales Forecasting & Insights

• Support the sales forecasting process by consolidating data, analyzing trends, and identifying risks and opportunities
• Partner with sales leaders to understand drivers of performance and develop data-backed action plans
• Deliver regular reporting packages for executive review, board meetings, and revenue leadership

Process Optimization & Operational Support

• Identify and implement process improvements to reduce friction in the sales cycle and increase team efficiency
• Standardize best practices in sales methodology, pipeline management, and performance tracking
• Serve as a thought partner to sales leadership on operational strategy, incentive design, and growth readiness

Team Leadership

• Manage and develop a high-performing sales operations team
• Promote a culture of data literacy, continuous improvement, and accountability
• Mentor team members and foster career development within the function

What You’ll Need To Succeed

• 8+ years of progressive experience in Sales Operations or Business Operations within a B2B environment
• 3+ years of experience in a leadership capacity with team management responsibilities
• Proven track record in territory and quota planning, performance management, and sales forecasting
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
• Excellent communication skills with experience presenting to senior stakeholders and cross-functional partners
• Bachelor’s degree in Business, Finance, Economics, or related field (MBA a plus)

Additionally, You May Have

• Deep understanding of B2B sales models and performance levers
• Experience supporting direct and indirect sales teams
• Strong business acumen and a data-first mindset
• Comfortable navigating ambiguity in a high-growth, fast-paced environment

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.