Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Role Overview

Candescent is in a mission to be the leading intelligent omnichannel platform for banks and credit unions of all sizes. The product strategy focuses on creating leading epperiences powered by common planform capabilities. This role will lead the business platforms product group to create leading products across the following areas:
- Authentication, Identity & Fraud
- Money Movement & Payments
- Sales, Product Application & Onboarding
- Account & Customer Servicing
- Marketing & CRM

You will shape strategic direction, roadmap execution, and market delivery, working closely with Product Operations to enable commercial success and delivery excellence. This role will be critical in driving maximum efficiency in product development though reusability and curating an inner-source culture across teams and customers.

Key Responsibilities

1. Product Strategy & Roadmapping

• Define strategic direction and multi-year roadmap across the digital platforms domains.
• Architect platforms that orchestrate the domain, common capabilities that power the solutions, experience widgets & flows enables by APIs that can be used with experiences or headless
• Each platform should be designed to be integrated into Candescent’s proprietary customer, banker and developer experiences as well as stand alone offering.
• Prioritize platform features that boost digital adoption, extensibility, security, and cross-sell.

2. Cross-Platform Governance

• Lead standardized processes for requirements gathering, planning, and product delivery.
• Create re-usability within and across each platform and the rest of the product group
• Align development efforts with product ops & agile leadership on tooling, metrics, planning cadence, and OKRs.

3. Go-to-Market & Packaging

• Collaborate with Product Ops, Sales, Marketing, and Pricing to define packaging, pricing, and positioning.
• Develop sales enablement materials (features matrix, demos, ROI calculators).
• Ensure Product remains unfettered from daily sales demands through strong CMO alignment.

4. Product Development & Delivery

• Partner with Engineering, Design, Agile, Security, and Data teams to ensure seamless delivery.
• Own success metrics: e.g. adoption, fraud reduction, payment volume/revenue, onboarding conversion.

5. Customer & Market Insight

• Conduct voice-of-customer research across banks and credit unions and more importantly with end customers; build feature request pipeline.
• Partner with Analytics and Data teams to access insights on usage, retention, behavior patterns.

6. Leadership & Team Development

• Manage a team of 40 product managers though 5 direct reports aligned to platform domains; recruit and coach for excellence.
• Foster a culture of product discipline, customer centricity, and collaboration.

7. Executive Partnership & Chief-of-Staff Support

• Coordinate town halls, strategic forums, and executive meetings.
• Support CPO and leadership team with agendas, materials, facilitation, and follow-through.

About You

• 10+ years in product management leadership, ideally in SaaS, financial services, or digital banking.
• Experience owning complex, enterprise-grade platforms such as payments, onboarding, authentication, CRM.
• Comfort in highly regulated spaces—familiar with identity, fraud, KYC, financial compliance.
• Data-savvy, metrics-driven, experienced with A/B testing, activations, conversions, funnel optimizations.
• Skilled communicator and presenter—able to align executives, partners, and developers across complex ecosystems.
• A leader and mentor—passionate about building strong product teams and culture.

Why You’ll Love This Role

Architect the future of digital banking for U.S. financial institutions with a market-leading, extensible platform.
Operate at the intersection of strategy, tech, and commercial execution—with influence across Product, Sales, Marketing, and Engineering.
Join a high-growth, independently backed pioneer in API‑first banking software—now scaling for innovation, extensibility, and impact.
Collaborate closely with the Head of Product Operations in a coherent and scalable Product organization.

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.