Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Position Summary:

Candidate will be part of team responsible for the troubleshooting and maintenance of application workloads in multiple cloud and on-premise datacenters. Candidate will be responsible for monitoring Dashboards and responding Network, application and infrastructure alerts. Candidate will be involved in the Management of ticket based work. There will also be management of communications via phone and email to and from, third party vendors, data processing vendors and financial institutions.

Key Areas of Responsibility:

• Candidate will be part of a team responsible for the troubleshooting and maintenance of Candescent SaaS Products

• Participate in technical network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution.

• Monitor Dashboards, respond to network alerts, and manage a ticket queue.

• Manage communications via email and respond to phone calls from third party vendors, internal teams, and Financial institutions.

• Assist peer engineers with Network specific issues

Basic Qualifications:

• BS in Computer Science, IT or related field

• Excellent written and verbal communication skills

• 4+ years related experience

• Application support experience in the cloud and on-premise

• Troubleshooting complex networks \ production issues

Preferred Qualifications:

• Experience with Palo Alto and Fortinet appliances

• Expertise in implementing and troubleshooting Network connectivity

• Experience with management and coordination of dedicated circuits

• Experience with VPNs and High-Availability network setups

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.