Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Key Areas of Responsibility:

• Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).
• Lead application and network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution.
• Monitor dashboards, respond to application and network alerts, and manage a ticket queue.
• Manage communications via email and respond to phone calls from third-party vendors, internal teams, and financial institutions.
• Document standard operating procedures.
• Assist peer analysts with network specific issues.
• Train and mentor junior members of the team.

Basic Qualifications:

• Bachelor’s degree in computer science/information technology or equivalent experience
• Superior written and verbal communication skills
• Application support experience in the cloud (GCP, AWS, and/or Azure)
• Troubleshooting complex production issues (application, network, infrastructure)
• Observability tool experience (Dynatrace, SolarWinds, GCP, etc.)

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.