Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

The Role

Candescent is seeking a Partnerships Program Manager to drive the rollout, daily operation, and continuous improvement of our partnership program. This role ensures that our partnerships are executed efficiently, consistently, and with measurable outcomes. The Partnerships Program Manager will act as the connective tissue across internal teams and external partners, building scalable processes, driving adoption, and providing insights that guide strategic decision-making.

While the primary focus is program management and process leadership, the role also includes stewardship of the systems and tools that support partnerships—leveraging Quickbase and other technologies to automate workflows, centralize data, and enable visibility. The ideal candidate is a proactive leader who combines operational excellence with the ability to design and optimize the tools that power our partnership ecosystem.

Primary Responsibilities

• Lead the rollout and adoption of Candescent’s partnership program, aligning execution with organizational goals and stakeholder needs.
• Manage day-to-day partnership operations, serving as the primary point of contact for both internal teams and external partners.
• Continuously assess and improve partnership processes for efficiency, scalability, and cross-functional alignment.
• Collaborate with Sales, Product, Marketing, Legal, and other stakeholders to ensure seamless partnership execution and resolve challenges.
• Develop and deliver training, documentation, and communications to drive adoption of partnership processes and playbooks.
• Establish reporting and governance mechanisms, tracking KPIs and providing insights that inform ongoing improvements.
• Design, maintain, and enhance Quickbase applications that support partnership workflows, reporting, and data integrity.
• Automate and integrate workflows using Quickbase Pipelines and APIs, ensuring smooth connectivity with other internal systems.

Qualifications

• Bachelor’s degree in Business, Management, or related field (or equivalent experience).
• 5–8 years of experience in partnership management, program management, or business process improvement.
• Proven success designing and implementing scalable business processes across cross-functional teams.
• Strong relationship-building and communication skills with demonstrated ability to collaborate across diverse functions.
• Solid organizational skills and attention to detail, with a track record of driving adoption and accountability.
• Experience in fast-paced, high-growth environments.
• Familiarity with low-code/no-code platforms, ideally Quickbase, to enable process automation and data visibility.

Preferred Distinctions

• Quickbase Certification (Certified App Builder or Expert Builder).
• Experience in SaaS, fintech, or digital banking environments.
• Familiarity with APIs, web technologies, or cloud-native platforms.
• Certifications in project management (e.g., PMP, Lean Six Sigma) or process improvement.
• Experience managing global partnerships or multilingual capabilities.

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.