Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Key Responsibilities

Program Leadership

• Own the strategic planning, governance, and execution of the Customer Advisory Community, including the Executive, Domain, Regional, Peer, and Common Councils.
• Serve as program lead and primary point of contact for all council operations, communications, and reporting.
• Partner with Product, Marketing, and Customer Success leadership to align council charters and outputs with business priorities.
• Develop annual operating plans, KPIs, and feedback loops to measure member engagement, impact, and satisfaction.

Event & Experience Management

• Lead logistics and content planning for Executive Advisory Council meetings, both in-person and virtual.
• Manage breakout and roundtable formats, member communications, pre-reads, and post-event deliverables.
• Partner with the Events team to deliver white-glove experiences that reflect Candescent’s brand and values.
• Collaborate with IT and Creative to manage the Customer Advisory microsite/extranet, ensuring an exceptional member experience.

Member Engagement & Communication

• Oversee the member onboarding lifecycle, including invitations, NDAs, welcome kits, and ongoing communication.
• Develop and execute a year-round engagement plan: newsletters, insights summaries, peer discussion sessions, and surveys.
• Maintain accurate membership records, profiles, and engagement tracking in CRM and internal dashboards.
• Serve as liaison between council members and internal stakeholders, ensuring input flows into product and GTM strategies.

Insights & Advocacy

• Capture, synthesize, and socialize insights from council sessions into actionable recommendations for Product, CX, and Marketing leadership.
• Partner with Customer Marketing to identify and nurture advocacy opportunities (case studies, testimonials, panels).
• Produce quarterly impact reports summarizing themes, sentiment, and measurable outcomes from council activity.

Governance & Operations

• Maintain governance documentation: charters, policies, NDAs, and membership terms.
• Manage program budget, vendor coordination (venues, catering, virtual platforms), and post-event reconciliation.
• Establish and enforce operational standards to ensure confidentiality, inclusivity, and consistency across all councils.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.