Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation.

Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

The Pricing & Packaging Analyst plays a critical role in translating pricing strategy into operational reality. You’ll support the maintenance and accuracy of Candescent’s product catalogue, manage SKUs and product codes, and ensure new products and price changes are correctly implemented across our billing systems.

This role is ideal for someone who enjoys structure, data integrity, and the details of how products are configured and monetized. You’ll work closely with Product, Finance, and Engineering to keep our catalogue current, support new launches, and maintain seamless pricing execution in Zuora and Salesforce.

Your work ensures that every product, bundle, and feature can be sold, billed, and reported on with precision.

Primary Responsibilities

Catalogue & SKU Management

• Maintain and update the centralized product catalogue, ensuring accuracy across product lines and billing systems.

• Create and manage SKUs, product codes, and rate plans that align with approved pricing models.

• Track version history and effective dates for all catalogue updates, ensuring clear audit trails.

• Partner with Product Ops and Finance to ensure pricing data is consistent across systems (Salesforce, Zuora, NetSuite).

Billing System Configuration & Testing

• Support setup and testing of pricing plans, usage metrics, and discounts within Zuora.

• Collaborate with Finance and Engineering to validate new product configurations end-to-end through the billing cycle.

• Monitor for discrepancies or billing errors and assist in resolving them quickly.

• Help document and refine operational processes for pricing, billing, and renewals.

Pricing Implementation Support

• Translate updates from the Senior Pricing Strategy Manager into actionable configurations in the billing system.

• Assist in implementing catalogue changes and preparing internal communications for go-to-market teams.

• Support creation of documentation, audit logs, and reports that summarize pricing changes.

Continuous Improvement

• Identify opportunities to simplify catalogue maintenance and reduce manual effort.

• Support automation and reporting improvements within the pricing and billing ecosystem.

• Contribute to catalogue governance discussions and maintain operational discipline in daily updates.

Qualifications

• 3–5 years of experience in pricing operations, billing, finance systems, or product operations in a SaaS or fintech environment.

• Hands-on experience with at least one of: Zuora, Salesforce CPQ, or another billing/configuration platform.

• Strong attention to detail and comfort working with structured data (SKUs, product codes, rate plans).

• Foundational understanding of how pricing changes flow through Order-to-Cash systems.

• Intermediate Excel or Google Sheets skills (pivot tables, lookups, formulas).

• Highly organized, curious, and eager to learn the mechanics of pricing and packaging at scale.

• Bachelor’s degree in Business, Finance, Economics, or related field.