Executive Director - Professional Services
Candescent
Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.
About Candescent
Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core.
With strong backing from Veritas Capital, we are on a mission to modernize the future of banking through cloud-native architecture, AI, and data-driven personalization.
We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of integrated solutions. Our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly connecting custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.
We are a performance-driven, values-anchored team that appreciates agility, transparency, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and the ability to elevate a brand through the delivery of consistent and reliable results. Candescent is an equal opportunity employer.
Job Summary
As the Director of Professional Services Engineering, you'll shape and scale a dynamic team that delivers industry-leading digital banking, account opening and channel service platforms to our clients. We're looking for a proven client facing technical leader who thrives on mentoring talented Solution Architects, Consultant and Engineers. You'll be a driving force behind process innovation—spotting inefficiencies, eliminating bottlenecks, and pioneering changes that transform how we operate. This isn't about maintaining status quo; it's about reimagining what's possible. The ideal candidate brings a track record of client facing technical leadership, helping to drive and grow add-on revenue and team development from a fast-paced, high-growth environment.
Key Responsibilities and Deliverables
Top candidates will have the following:
A history of working at mid-size, high-growth technology companies, leading and scaling Solution and Implementation engineering teams.
Experience managing staff with billable-hour expectations in professional services or managed cloud infrastructure organization.
A technical fluency to accurately assess effort, complexity, and resource requirements for cloud migrations, modernization initiatives, database mapping, platform configurations, and technology projects.
Ability to make decisions quickly and own them.
Open-mindedness to learning and trying new ways of doing things.
A communication style that adapts and resonates with both internal team members and our clients.
Natural inclination and desire to operate transparently.
Ability to set clear expectations for others that allow them to fail quickly and safely.
Ability to work through conflict among different technology choices.
Entrepreneurial energy, with ambition and strategic vision to transform our Professional Services function from its current four separate business units to one scalable Professional Services team capable of delivering multiple concurrent client projects while maintaining quality and efficiency.
Qualifications and Experience
Demonstrated skills, competencies, and required experiences:
BA/BS degree and 20+ years’ experience in leading Client-facing organizations
Must have a minimum of 7+ years of experience in leading a team of Solution Architects, Implementation Engineers, Solution Consultants, and Database Engineers.
Must have the experience and drive to create world-class service delivery experiences.
Must have experience managing technical individuals that provide proactive service driven by customer requests and gated within service contract limits.
Must have experience managing technical individuals that provide IT services, including cloud services such as migrations, cloud software development, and implementations, in the form of projects and other fixed-scope engagements.
Must be a leader that accepts challenges and inspires teams to accomplish their goals.
Must have the ability to attract and retain high-quality technical, solution consultants, client facing resources.
Must be able to juggle complex technical decisions that balance customer requirements and budget, tooling capabilities, and available cloud technologies to exceed our customers’ expectations
Preferred Distinctions
Additional Accomplishments:
MBA or executive-level certifications in IT
Experience in banking, fintech, SaaS, or high-group technical software or consulting businesses
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.