Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core.

With strong backing from Veritas Capital, we are on a mission to modernize the future of banking through cloud-native architecture, AI, and data-driven personalization.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of integrated solutions. Our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly connecting custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

We are a performance-driven, values-anchored team that appreciates agility, transparency, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and the ability to elevate a brand through the delivery of consistent and reliable results. Candescent is an equal opportunity employer.

Job Summary

We are seeking a strategic, results-driven Senior Manager of Business Operations to lead cross-functional initiatives that drive operational excellence, scalability, and business performance. This role is ideal for a proactive leader who thrives in fast-paced environments, excels at solving complex problems, and has a passion for optimizing systems and processes.

Key Responsibilities and Deliverables

Strategic Planning & Execution

• Partner with executive leadership to define and execute strategic initiatives.
• Translate high-level goals into actionable operational plans and KPIs.

Operational Excellence

• Identify inefficiencies and implement process improvements across departments.
• Lead business process reengineering and change management efforts.

Cross-Functional Leadership

• Collaborate with Finance, Sales, Marketing, Product, and HR to align operations with business goals.
• Serve as a key liaison between executive leadership and operational teams.

Data-Driven Decision Making

• Develop dashboards and reporting frameworks to monitor performance and drive insights.

• Analyze business trends and provide recommendations to improve profitability and efficiency.

Team Leadership

• Manage and mentor a team of business analysts and operations specialists.
• Foster a culture of accountability, innovation, and continuous improvement.

Qualifications and Experience

Bachelor’s degree in Business, Finance, Operations, or related field (MBA preferred).

• 8+ years of experience in business operations, strategy, or management consulting.
• Proven track record of leading cross-functional initiatives and delivering measurable results.
• Strong analytical skills with proficiency in Excel, SQL, and BI tools (e.g., Tableau, Power BI).
• Exceptional communication, leadership, and stakeholder management skills.
• Experience in a high-growth or technology-driven environment is a plus.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.