Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Key Responsibilities

Team Leadership & Program Ownership

• Lead, mentor, and develop a team of Business Analysts focused on digital banking and branch profitability analytics.
• Define standards, frameworks, and repeatable processes for Profitability Studies and other client-facing analyses.
• Establish metrics for team performance, study quality, and delivery timelines.
• Foster a collaborative environment that promotes analytical rigor and consultative excellence.

Client & Stakeholder Engagement

• Oversee client engagements from kickoff through delivery—ensuring insights are accurate, actionable, and aligned to each financial institution’s goals.
• Act as a senior advisor to C-suite, executives, and stakeholders, helping them interpret study findings and shape strategic initiatives.
• Partner with Sales and Solution Consulting leadership to position Profitability Studies as a strategic differentiator and value add in pre-sales conversations.

Data Strategy & Analysis Oversight

• Guide the creation of complex data models that integrate inputs from digital banking platforms, core systems, and operational data sources.
• Validate data integrity, ensure alignment with business objectives, and review analytical methodologies.
• Translate quantitative findings into clear business narratives that drive executive decision-making.
• Partner with data science and engineering teams to evolve the data infrastructure supporting these studies.

Cross-Functional Collaboration

• Collaborate closely with Product, Solution Consulting, Solution Architecture, and Client Success teams to align findings with roadmap and implementation strategies.
• Provide structured client feedback to enhance digital banking capabilities and branch modernization initiatives.
• Work with Marketing to develop thought leadership content showcasing insights and industry trends.

Operational Excellence

• Maintain a repository of reusable dashboards, templates, and presentations to improve study efficiency and quality.
• Drive process improvement initiatives that increase throughput and consistency across all client analyses.
• Support business forecasting by tracking study demand, capacity, and resource allocation.

Qualifications

• Bachelor’s or Master’s degree in Finance, Economics, Data Analytics, or a related field.
• 8+ years of experience in financial services analytics, including 2–3 years leading teams.
• Deep understanding of credit union and banking operations across digital, branch, and contact center channels.
• Proven ability to translate data into strategic insights for C-suite, executive, and stakeholder audiences.
• Expertise with data visualization and analytical tools (e.g., Google Looker, Power BI, Tableau, SQL, Python, Excel).
• Excellent presentation and storytelling skills with the ability to distill complexity into executive-ready insights.
• Experience managing multiple cross-functional projects simultaneously.

Success in this Role Looks Like

• A high-performing analytics team delivering consistent, high-impact Profitability Studies to top-tier financial institutions.
• Proven influence on client strategic planning and budget allocation decisions.
• Streamlined analytical processes that improve study turnaround time and scalability.
• Recognition by senior leadership for driving measurable client outcomes and contributing to revenue growth.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.