Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

The Instructional Designer develops engaging and effective training programs focused on Candescent software applications and tools to be used by customers and Candescent employees. This role involves designing instructional content that supports learners in mastering technical processes and systems.

This position requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while producing high-quality instructional content. You will operate with significant autonomy and continuously improve how we design and develop training, leveraging AI-enabled features and innovation in execution to design best-in-class training programs.

Key Responsibilities and Deliverables

What you will be responsible for and what you will do

• Create and deliver training that simplifies complex software concepts into clear, user-friendly learning experiences.
• Design and develop in a variety of formats: mainly self-paced on demand courses, videos and job aids, but occasionally live webinars; record courses and videos
• Develop assessment tools (e.g. tests) to evaluate participant comprehension
• Over the course of a project, the instructional designer is expected to:
• Utilize their knowledge of instructional design principles and adult learning theory to train business and software concepts effectively
• Manage multiple projects effectively, work independently, perform under pressure and deliver high quality results on time
• Access and use subject matter experts in other departments to determine content and scope of training
• Incorporate instructional design process methodology: audience analysis, job tasks, storyboards, flowcharts, performance objectives, testing strategies, and learning activities
• Utilize AI where appropriate in the design and development process
• Participate in internal material reviews and internal pilot training sessions before distributing new learning content broadly
• Deliver live webinars where appropriate
• Continuously evaluate, enhance, and improve training materials

In addition, the instructional designer will contribute to the team and company by:

• Looking for opportunities to innovate processes, tools and training design
• Actively contributing to and/or driving departmental meta work such as template designs, processes, and new training development tool evaluation
• Demonstrating strong interpersonal skills including written, verbal and non-verbal communication skills

Qualifications and Experience

• Bachelor’s Degree (instructional design, business, communications or related field preferred)
• 5-10 years’ experience as an instructional designer focused on eLearning required, preferably in the software industry
• Demonstrates a thorough understanding of instructional design and adult learning theory, strategies, and techniques
• Demonstrates native proficiency in both written and spoken English
• Proficient in Articulate 360, Copilot, Camtasia, Snagit, Microsoft Office Suite and online collaboration software such as Teams (or equivalent webcast software)
• Excellent project management skills
• High motivation, ability to work independently, perform under pressure and deliver results on time
• Excellent verbal, writing and composition skills, solid research and interviewing skills, and solid technical ability; must be able to communicate effectively with diverse learning audiences who will participate in training projects

Preferred Skills

• Experience in the software industry
• Experience using collaborative tools such as SharePoint, Microsoft Teams and Confluence
• Experience with Learning Management Systems
• Possesses a strong sense of ownership with demonstrated results; has a high degree of organization and attention to detail

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.