Enterprise Agile Coach

Who We Are

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Position Summary

The Enterprise Agile Coach supports the scaled adoption of Radiance—Candescent’s operating model—across multiple Product Groups. This role focuses on enterprise level enablement, coaching, and behavior change, helping leaders and teams strengthen agility, improve execution flow, and build capabilities that support consistent, predictable delivery. Operating within the Agile Center of Excellence, the Enterprise Agile Coach works through influence, systems thinking, and partnership rather than delivery ownership.

Key Responsibilities

• Coach senior leaders, managers, and product leadership on enterprise agility, execution of health, and flow.

• Help leadership teams connect strategy to execution using Radiance operating patterns.

• Support leaders in navigating cross team dependencies, tradeoffs, and systemic constraints.

• Build Agile capability across Product Groups through coaching, workshops, and targeted enablement.

• Reinforce consistent application of Radiance while supporting appropriate contextual adaptation.

• Mentor senior Agilists across Delivery and VMO domains to elevate overall capability and alignment.

• Diagnose systemic impediments across structure, process, incentives, and behaviors.

• Partner with Agilist leaders to drive root cause resolution of crosscutting issues.

• Support enterprise level Inspect & Adapt cycles using meaningful performance signals.

• Shape and support Communities of Practice to enable scaling, shared learning, and reuse of effective patterns.

• Capture insights that help evolve Candescent’s Ways of Working.

• Act as an advisor during organizational change initiatives and operating model evolution.

• Help leaders sequence, absorb, and implement change in a sustainable manner.

Basic Qualifications

• 10+ years in Agile, Lean, or product delivery roles supporting customer facing product development.

• Experience working with product led, market facing teams across Product Management, Engineering, and Design.

• Demonstrated experience of coaching leaders and leadership teams in product delivery environments.

• Strong systems thinking capabilities across Product Groups, value streams, and organizational design.

• Ability to influence without authority in complex, matrixed organizations.

• Pragmatic, outcome oriented, and able to tailor approaches to context.

• Experience beyond internal IT, back office software, or internal tooling (not sufficient for this role).

Preferred Qualifications

• Background in SaaS, fintech, payments, or other regulated product environments.

• Experience supporting commercial or customer facing platform delivery.

• Experience in private equity backed or carveout environments.

• Experience partnering with Portfolio Management, VMO, or Product Operations.

• Relevant certifications are valued but not required.