Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Position Summary

Candidate will be part of the IT Command Center team, responsible for monitoring internal system dashboards and responding to network, application, and infrastructure alerts. Candidate must be proficient in technical troubleshooting, facilitating bridge lines, and engaging resources to support a wide array of application workloads in multiple cloud and on-prem environments. Candidate will be involved in the management of ticket-based work. Candidate must have excellent English written and verbal communication skills. Individual will be responsible for managing communications via email and respond to phone calls from US-based customers, internal teams, and third-party vendors. Candidate must have a flexible schedule, including weekend support.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.