Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

We are looking for an experienced and strategic Learning & Development Manager to join our team in Bangalore. This is a high-impact, globally-scoped role in which you will be responsible for designing, managing, and continuously improving L&D programs and charters across all of Candescent's regions. You will serve as a key thought partner to business leaders and HR stakeholders worldwide, ensuring our learning initiatives are aligned with organizational priorities and drive measurable outcomes.

Program Design & Management

• Own the end-to-end lifecycle of global L&D programs — from needs analysis and curriculum design through delivery, evaluation, and iteration.
• Develop and manage a global L&D calendar, ensuring programs are accessible to employees across time zones and regions.
• Partner with subject-matter experts (SMEs) and external vendors to create and curate high-quality learning content.

AI Fluency & Learning Innovation

• Demonstrate a high degree of AI empathy — a genuine curiosity and hands-on comfort with AI tools, and an ability to anticipate how AI will reshape learning design, content creation, and employee development.

• Actively explore and pilot AI-powered L&D solutions — from AI-assisted content creation and personalised learning pathways to intelligent coaching tools — and advocate for their thoughtful adoption within the global L&D charter.

Global Charter Development

• Develop and maintain the global L&D charter, articulating the philosophy, priorities, governance model, and success metrics for the function.
• Ensure the charter reflects the needs of a diverse, global workforce while remaining adaptable to regional contexts.
• Periodically review and refresh the charter in alignment with evolving business strategy.

Stakeholder Engagement & Consultation

• Serve as a strategic L&D advisor to HR Business Partners, business leaders, and senior management across geographies.
• Conduct learning needs assessments and training gap analyses at individual, team, and organizational levels.
• Facilitate alignment sessions and workshops to co-create learning solutions with global stakeholders.

Learning Technology & Platforms

• Manage and optimize the Learning Management System (LMS) and other digital learning platforms for global usage.
• Identify and implement new learning technologies that enhance the employee learning experience.
• Ensure seamless access and adoption of digital learning tools across the organization.

Measurement & Reporting

• Define KPIs and evaluation frameworks (e.g., Kirkpatrick Model) to measure the effectiveness and ROI of L&D programs.
• Prepare regular reports and dashboards for HR leadership and business stakeholders on L&D program performance.
• Use data insights to drive continuous improvement across learning initiatives.

Leadership Development & Culture

• Design and manage leadership development journeys, including programs for first-time managers, mid-level leaders, and senior leaders.
• Champion a learning culture across the organization, driving engagement and self-directed development.
• Support onboarding programs to ensure new joiners integrate effectively into the Candescent culture.

Essential

• Bachelor's degree in Human Resources, Education, Organizational Development, or a related field.
• 7–10 years of progressive experience in Learning & Development, with at least 3 years in a manager or lead capacity.
• Demonstrated experience managing L&D programs at a global or multi-regional scale.
• Strong instructional design skills with proficiency in adult learning principles (e.g., ADDIE, Agile Learning Design).
• Experience with LMS platforms (e.g., Cornerstone, Workday Learning, or similar).
• Excellent stakeholder management and communication skills - comfortable engaging with C-suite and senior leadership.
• Data-driven mindset with experience using learning analytics to demonstrate impact.

Preferred

• Master's degree or professional certifications such as ATD CPTD, CIPD, or Prosci (Change Management).
• Experience in the technology industry or a fast-growing global organization.
• Familiarity with e-learning authoring tools (e.g., Articulate 360, Adobe Captivate).
• Exposure to coaching frameworks and talent development methodologies.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.