The Senior Manager, Solution Architecture & Consulting leads and scales a high-performing team of Solution Architects and Solution Consultants responsible for the technical design, configuration guidance, and implementation success of Digital Banking platforms for financial institutions.

This role sits at the intersection of product, engineering, professional services, sales and client leadership — ensuring implementations are scoped and executed with architectural and functional integrity and technical rigor. The leader in this role is equally comfortable setting technical direction with architects as they are navigating executive stakeholder conversations.

The Senior Manager is accountable for technical quality, delivery consistency, team readiness, and client confidence across implementations ranging from single-platform upgrades to large-scale core banking and ecosystem integrations. This is a people-first leadership role that demands strong organizational instincts, clear technical judgment, and the ability to build a team that scales.

Key Responsibilities & Deliverables

Team Leadership & Organizational Development

• Lead, coach, and develop a blended team of Solution Architects and Solution Consultants supporting concurrent Digital Banking implementations across client tiers.

• Establish clear role expectations, career ladders, and performance standards that differentiate architect-level ownership from consultant-level delivery accountability.

• Conduct performance reviews, talent calibration, capacity planning, and succession development for both technical and consulting tracks.

• Build and sustain a bench of scalable technical leadership capable of independently supporting enterprise and Tier-1 financial institution engagements.

• Foster a team culture that values technical excellence, client empathy, continuous learning, and collaborative delivery.

Technical Strategy & Solution Quality

• Own solution quality and architectural integrity across all incoming implementations, including:

• Platform configuration strategy and environment design

• API architecture and third-party integration patterns

• Data flow, data mapping, authentication, and security design

• Release readiness criteria and deployment support protocols

• Establish and govern technical standards, architectural patterns, and best practices used by the team across engagements.

• Own requirements definition and documentation, and produce clear, consumable internal and client-facing solution artifacts to drive alignment, reduce ambiguity, and enable consistent delivery execution.

• Act as the senior escalation point for complex client issues, cross-platform dependencies, and high-stakes architecture decisions.

• Ensure all solutions align to product capabilities, established best practices, and applicable regulatory requirements (FFIEC, SOC 2, PCI-DSS, etc.).

Client Engagement & Executive Partnership

• Serve as a trusted technical executive for strategic client relationships, representing solution architecture decisions with confidence and credibility at the C-suite level.

• Translate complex technical concepts and architectural tradeoffs into clear, business-relevant language for non-technical stakeholders.

• Partner with Client Success, Sales, and Professional Services leadership to ensure smooth pre-to-post-sales handoffs and implementation readiness.

Cross-Functional Collaboration

• Collaborate closely with Product and Engineering to surface implementation learnings, influence roadmap prioritization, and ensure product-field alignment.

• Work with Professional Services leadership to define delivery frameworks, resourcing models, and quality benchmarks that support scalable growth.

• Partner with Sales Engineering during complex pursuits to provide architectural credibility and solution design support during pre-sales.

Qualifications & Experience

Required

• Bachelor's Degree in Computer Science, Mathematics or relevant

• 10+ years of experience in financial technology, digital banking, or enterprise SaaS implementations, with demonstrated depth in at least one of: core banking, digital channels, or fintech integrations.

• 5+ years of experience leading technical or solution consulting teams, including managing both architects and consultants at varying levels of seniority.

• Proven track record of building and developing high-performing teams across concurrent, complex client engagements.

• Deep working knowledge of:

• Digital Banking platforms (web & mobile)

• API-driven architectures and third-party ecosystem integrations

• Authentication frameworks, security patterns, and data privacy in regulated environments

• Experience supporting small-mid market through tier-1 financial institutions, with comfort navigating both relationship complexity and technical depth.

• Strong executive communication skills — equally effective presenting to a bank CTO, a client project team, and internal engineering leadership.

• Demonstrated ability to work cross-functionally with Product, Engineering, Sales, and Client Operations to achieve shared outcomes.

Preferred Distinctions

Additional Accomplishments

• Background in Solution Architecture, Solution Consulting or Software Engineering prior to management.

• Experience with core banking integrations, payment networks, and the broader fintech ecosystem.

• Familiarity with cloud-native platforms, modern deployment models (CI/CD, containerization), and SaaS delivery at scale.

• Track record of scaling teams through organizational growth, platform transformation, or post-acquisition integration.

• Experience developing team-level methodologies, delivery playbooks, or technical enablement programs.