Island is a high-growth, well-funded SaaS software company based in Dallas, TX. We are the pioneer and leader in the Enterprise Browser market. Since our founding, the Island Enterprise Browser has been adopted by some of the largest companies in the world and has been recognized by analysts and influencers across the industry. With the core IT, security, and productivity needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect. Island is redefining the future of work for some of the largest, most respected enterprises in the world.

About the Role:

We’re seeking a proactive and customer-focused IT Help Desk to provide technical assistance and support for hardware, software, and network systems across multiple office locations. You’ll troubleshoot issues, manage deployments, and ensure smooth day-to-day operations while staying ahead of emerging technologies.



What you’ll do:

• Problem management and escalation of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Excellent written/verbal communication skills
• Must be a team player with outstanding customer service skills
• Entry of time sheets, expense reports and documentation on or before deadline
• Keep up-to-date on market trends, theory and new ways of doing things; embrace change
• Assist with change-management activities.
• Prepare and deliver complete and concise documentation for all projects
• Manage deployment of equipment in compliance with established technology policies.
• Support, install, and improve existing systems and services.
• Perform regular compliance audits of systems.
• Service-oriented, Frontal, Verbal, and in Writing.
• A proactive mindset with curiosity and eagerness to learn and integrate new technologies.

What you need to have:

• At least 2 years of experience in an IT Technical support position supporting 200+ users in multiple office locations.
• Basic Experience with Okta and Microsoft office
• Troubleshooting with Zoom Conference Room
• Must possess basic knowledge and experience with:
• Windows 10/11and Apple Mac
• Google Workspace, Microsoft Office suite, Zoom , Slack
• Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
• Understanding of basic network concepts (Meraki Wireless System)
• Understanding of application, desktop, and server virtualization
• Understanding of Desktop Deployment / Imaging

Work Environment and Physical Demands:

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
• Frequent local travel required.