We have an immediate need for an internal IT support ServiceDesk Level II. The SD II will report to the IT Service Desk Lead. The primary responsibility of the SD II is to handle both hierarchical and functional escalations from the SD I team. In addition, the SD II will be responsible for maintaining end user devices such as laptops, desktops, tablets, mobile hotspots, etc.

Job Duties

• Provide internal support for IT questions, incidents, issues, and requests

• Escalation from Service Desk I

• Escalate to Service Desk III and System Administrators

• IT inventory, asset tracking, and organization

• Shipping and receiving IT equipment such as laptops and monitors

• Setup and troubleshoot AV equipment; provide support, training and assistance for audio visual equipment in conference rooms, in open use areas and for company meetings

• Setup employee workstations and peripherals

• Employee onboarding and training on how to access and use company systems

• Create knowledge articles for common questions or processes

• Work with Procurement team for purchasing IT equipment and software

• Keep up-to-date on new technologies

Basic Requirements

• Demonstrate a proactive attitude towards projects, users, and systems.

• Two or more years of technical experience

• Strong knowledge and experience with Windows, macOS, iOS & Android

• Experience supporting Google Workspace

• Familiarity operating audio and video equipment

• Experience supporting network printers

• Experience using Endpoint Management tools such as JAMF and Intune

• Networking services & technologies such as VPN, DNS, IP addressing, network cabling

• Ability to diagnose & troubleshoot technical issues

• Incident Management System (ServiceNow).

• Understanding of the ITIL framework

Advanced Requirements

• A+ Certification

• Continued IT Education

Compensation

The expected on-target earnings (OTE), which is comprised of a base salary and other forms of cash compensation, such as bonus or commissions is currently $21/hr to $25/hr. This pay range is just one component of MX's total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.

**Please note that this position does not accept sponsorship candidates at this time. Only US-based candidates who are authorized to work in the US without sponsorship, now or in the future, will be considered for this role.

At MX, we seek to hire candidates who drive results and achieve successful outcomes. We utilize a hybrid work arrangement style, which may require both local and remote team members to be in the office when necessary, to kick off projects, hold cross team strategy meetings, or complete key deliverables. Remote team members will travel into the office four times per year, and MX covers travel expenses associated with this requirement. Both local and remote employees can take advantage of our incredible office space with onsite perks, company-paid meals, onsite massage therapists, sports simulator, gym, mother’s lounge, and meditation room.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.