***Must live in the Kansas City area***

About SmartSuite

SmartSuite is an enterprise, AI-powered work management platform founded by the original creator of ArcherIRM. We help organizations standardize and scale work across four pillars:

• Governance, Risk & Compliance (GRC)
• IT & Service Operations
• Business Resilience
• Enterprise Operations
  
  

Today, SmartSuite is trusted by 2,000+ customers in 100+ countries, from high-growth startups to global financial institutions. We’re backed by leading investors including Canapi Ventures, High Alpha, and Sorenson Capital, giving us the resources to scale thoughtfully while still operating like a fast-moving startup.

Why SmartSuite?

• High Impact: Own the cloud platform that powers mission-critical workflows for customers in financial services, technology, healthcare, and other highly regulated industries.
• Modern, AI-Driven Stack: Work with a fully cloud-native, AWS-based SaaS platform that integrates generative AI, automations, and native integrations at its core.
• Strong Engineering Culture: Join a product-obsessed team that values quality, pragmatism, and shipping meaningful work over ceremony and buzzwords.
• Real Autonomy, Real Ownership: You’ll partner directly with senior engineering leadership and have a real say in architecture and platform strategy—not just “take tickets.”
• Growth Stage, Not Chaos Stage: We’re past zero-to-one and now focused on scaling reliably and intelligently. Your work will directly shape how we grow.

What We Value

• Innovation, Collaboration, Customer Success, Integrity, Diversity, and Gratitude.

About The Role

Location: Our strong preference is for this role to be based in Overland Park, Kansas (hybrid/in-office with our core team). We will also consider exceptional remote candidates.

We’re looking for a Senior Developer / Technology Lead to own and evolve the Platform Integration layer at SmartSuite — with a primary focus on our automations engine, native integrations framework, and AI capabilities.

In this role, you’ll act as a hands-on technical lead and architect: designing core services, writing production code, and setting the technical direction for how SmartSuite connects workflows, systems, and intelligence. You’ll partner closely with our CTO, product leaders, and senior engineers to define and deliver the next generation of our platform.

This is an ideal role for someone who has built or scaled workflow, automation, integration, or iPaaS-style platforms and wants to take ownership in a company where this layer is truly strategic — not a side feature.

What You'll Work On

• Own the Automations Engine
• • Lead the design and evolution of SmartSuite’s automation engine — triggers, workflows, scheduled jobs, event routing, retry logic, and observability.
  • Improve reliability, latency, and throughput of automation runs at scale across thousands of customers.
• Design the Integrations Platform
• • Architect and implement a native integrations framework (e.g., Slack, Teams, Jira, Salesforce, email, webhooks, etc.) that is reusable, secure, and easy for other teams to extend.
  • Standardize patterns for authentication (OAuth), rate limiting, error handling, and monitoring across all integrations.
• Shape Our AI Architecture
• • Partner with the CTO and product team to define how LLMs and other AI services are integrated into the platform (orchestration, routing, guardrails, observability).
  • Build the underlying services and patterns that power AI-driven automations, suggestions, and in-app assistants.
• Set Technical Direction & Standards
• • Drive architectural decisions around event-driven design, messaging, and service boundaries.
  • Raise the bar on code quality, testing, observability, and operational excellence across the platform.
• Lead, Mentor, and Collaborate
• • Act as the technical lead for a small but growing team focused on automations, integrations, and AI.
  • Collaborate closely with Product Management, Design, and other Engineering teams to translate business needs into resilient technical solutions.
• Own Production Outcomes
• • Investigate and resolve complex production issues, especially around workflow execution and integration reliability.
  • Use data and metrics to prioritize improvements and proactively address scaling bottlenecks.

What You'll Bring

• Experienced Platform Builder
• • ~10+ years of professional software development experience with at least several years building multi-tenant SaaS platforms.
  • Proven experience designing and implementing workflow, automation, integration, or iPaaS-style systems.
• Deep in Cloud & Distributed Systems
• • Proven experience building cloud-native applications using TypeScript and/or GoLang within AWS environments.
  • Strong understanding of microservices architecture, serverless systems, and distributed computing patterns.
  • Experience with containerization and orchestration (Docker, ECS, Lambda)
  • Familiarity with messaging and streaming systems such as Kafka or SQS.
• API-First, SaaS-First Mindset
• • Hands-on experience building API-first architectures and scalable multi-tenant SaaS platforms.
  • Experience designing and consuming RESTful APIs and working with webhooks, SDKs, or developer-facing integration surfaces.
• Operational Excellence & DevOps
• • Deep knowledge of CI/CD pipelines, observability, and DevOps best practices.
  • Comfortable with logging, metrics, tracing, and building the dashboards that keep complex systems healthy.
• AI-Curious (or AI-Experienced)
• • Experience with LLM APIs or other AI services is a plus — or a strong desire to dive deep and own AI-related architecture and integration patterns.
• Technical Leader, Not Just an IC
• • Comfortable acting as a tech lead: making tradeoffs, aligning stakeholders, mentoring engineers, and driving execution.
  • Strong communication skills — able to explain complex architecture clearly to both technical and non-technical partners.

How We'll Measure Success (First 6-12 Months)

• You’ve taken ownership of the automations engine and integrations layer, with clear architectural direction and a prioritized roadmap in place.
• Key improvements to reliability, performance, and observability of automations and integrations are shipped and visible in our metrics.
• You’ve designed and delivered at least one major enhancement or new capability that unlocks meaningful AI-powered workflows or integrations.
• Product, Engineering, and Leadership see you as the go-to technical authority for automations, integrations, and AI platform questions.

The engineering team around you is moving faster and with more confidence because core platform patterns are clearer, better documented, and easier to extend.