About SmartSuite

SmartSuite is an enterprise, AI-powered work management platform founded by the original creator of ArcherIRM. We help organizations standardize and scale work across four pillars:

• Governance, Risk & Compliance (GRC)
• IT & Service Operations
• Business Resilience
• Enterprise Operations
  
  

Today, SmartSuite is trusted by 2,000+ customers in 100+ countries, from high-growth startups to global financial institutions. We’re backed by leading investors including Canapi Ventures, High Alpha, and Sorenson Capital, giving us the resources to scale thoughtfully while still operating like a fast-moving startup.

About the Role

We’re looking for a Developer Relations Engineer to become a technical authority on SmartSuite’s APIs and integration capabilities.

In this role, you’ll work directly with developers, technical customers, and partners to design, build, and troubleshoot custom integrations with SmartSuite, effectively bridging the gap between the SmartSuite application and traditional software engineering. You’ll provide hands-on guidance across authentication, endpoint usage, payload design, and data flows—helping developers build reliable, scalable integrations that support real business workflows.

This is a hands-on, customer-facing role. You’ll have meaningful ownership and collaborate closely with engineers and product leaders to improve API usability, developer tooling, and the overall developer experience.

How You’ll Spend Your Time

• Become the technical authority on SmartSuite's APIs, data model, authentication (including SSO/SCIM), and webhook behavior.
• Guide and troubleshoot complex integrations, custom solutions, and enterprise features like SSO, SCIM, and data extraction for developers and technical customers.
• Create and maintain high-quality, developer-facing assets, including API documentation, integration guides, and examples.
• Influence the platform’s developer experience by partnering with Engineering and Product to surface feedback and drive improvements to tooling and APIs.

What You Bring

• 5+ years of experience working with APIs, integrations, or developer-facing platforms in production environments (we value impact, judgment, and outcomes over exact years)
• Strong understanding of REST APIs, JSON data models, authentication patterns, and webhook-driven systems
• Proven ability to troubleshoot and resolve complex integration issues by analyzing requests, payloads, logs, and error responses
• Experience with cloud platforms (preferably AWS)
• Experience providing technical guidance to developers, partners, or technical customers through documentation, examples, and direct collaboration
• Comfort reading, writing, and debugging example API requests or lightweight code (e.g., cURL, JavaScript, Python, or similar)
• Ability to work cross-functionally with Engineering, Product, and customer-facing teams to drive outcomes
• A mindset oriented toward raising the bar—improving clarity, reliability, and usability of APIs and developer-facing resources over time

Why You’ll Love Working at SmartSuite

• Shape how developers extend and integrate with SmartSuite
• Act as a technical voice for developers in collaboration with Product and Engineering
• Own developer-facing documentation and integration guidance
• Work on a flexible platform supporting complex, real-world business processes
• Contribute to high-quality software focused on reliability and scalability