About SmartSuite

SmartSuite is an enterprise, AI-powered work management platform founded by the original creator of ArcherIRM. We help organizations standardize and scale work across four pillars:

• Governance, Risk & Compliance (GRC)
• IT & Service Operations
• Business Resilience
• Enterprise Operations
  
  

Today, SmartSuite is trusted by 2,000+ customers in 100+ countries, from high-growth startups to global financial institutions. We’re backed by leading investors including Canapi Ventures, High Alpha, and Sorenson Capital, giving us the resources to scale thoughtfully while still operating like a fast-moving startup.

About the Role

We’re looking for an Enterprise Sales Engineer to support new and existing business by demonstrating SmartSuite’s platform across complex, enterprise use cases — with a strong focus on GRC and IT Service Management (ITSM).

In this role, you’ll partner closely with Account Executives to lead technical discovery, design solutions, and deliver compelling demonstrations that show how SmartSuite can support GRC, resilience, ITSM, PMO, and business operations workflows. You’ll work directly with customer stakeholders across risk, compliance, audit, IT, security, and operations, translating their requirements into clear, value-driven platform demonstrations.

This is a highly customer-facing role that blends GRC domain knowledge, technical solutioning, and storytelling. You’ll be responsible for running tailored demos, supporting proof-of-concepts (POCs), and helping customers envision SmartSuite as a long-term enterprise platform.

How You’ll Spend Your Time

• Partner / Collaborate with Account Executives to support new business and expansion opportunities across enterprise accounts
• Lead / Conduct technical discovery sessions to understand customer GRC, ITSM, resilience, and operational workflows
• Design / Deliver live product demonstrations (virtual and onsite) aligned to customer use cases and buying criteria
• Build / Configure proof-of-concepts (POCs) to validate SmartSuite’s fit for complex enterprise requirements
• Demonstrate solutions across GRC, Business Resilience, ITSM, PMO, and Business Operations, with emphasis on GRC and ITSM workflows
• Translate customer requirements into clear solution architectures and demo narratives
• Support / Answer technical and functional questions during evaluations, security reviews, and stakeholder discussions
• Collaborate / Share customer feedback with Product, Sales, and Solutions teams to influence roadmap and positioning
• Maintain / Improve demo environments, templates, and solution assets to support sales efficiency

What You Bring

• 3 - 5 years of experience in a Sales Engineer, Solutions Engineer, or similar pre-sales role in B2B SaaS
• Strong working knowledge of GRC processes (risk management, compliance frameworks, audits, controls)
• Experience with ITSM concepts such as incident, problem, change, and service request management
• Ability to demonstrate and explain solutions across GRC, ITSM, resilience, PMO, and business operations platforms
• Hands-on experience delivering tailored demos and supporting customer proof-of-concepts
• Comfort working with enterprise customers and multiple stakeholder groups (business and technical)
• Strong communication and presentation skills, with the ability to explain complex concepts clearly
• Experience supporting both new business sales cycles and existing customer expansions
• Willingness to conduct onsite and virtual demos as needed
• A collaborative, adaptable mindset suited for a fast-growing SaaS environment

How You'll Drive Impact

• Help enterprise customers understand how SmartSuite can modernize and unify GRC and ITSM workflows
• Increase win rates by delivering high-quality, value-driven demos and POCs
• Serve as a trusted technical and domain advisor throughout the sales cycle
• Enable Account Executives to focus on deal strategy while you own solution design and demonstration excellence
• Influence SmartSuite’s product evolution by sharing real-world customer needs and feedback
• Raise the bar for enterprise pre-sales execution and customer experience

Why You'll Love Working at SmartSuite

• Work with a powerful, flexible platform that supports real enterprise GRC and ITSM use cases
• Play a critical role in high-impact enterprise sales cycles
• Collaborate closely with Sales, Product, and Leadership teams
• Build deep expertise across GRC, ITSM, and operational workflows
• Join a smart, collaborative team focused on solving meaningful customer problems