SmartSuite for the Chief Privacy Officer

Privacy Risk Management holds the record of processing activities and data assets with legal basis, owner and controls linked to each, so a question about one processing purpose is answered in minutes.

Processing is mapped across processes, systems, vendors and regions, so cross-border transfers and the agreements that cover them are visible rather than inferred from contract files.

Policy Management distributes privacy policies, tracks acknowledgements and schedules reviews, so your program governance is evidenced in attestations the Data Protection Officer can show a regulator.

DPIAs route to Privacy Counsel, the Chief Information Security Officer's team and risk reviewers in sequence, so privacy-by-design is a workflow projects pass through rather than a principle they are reminded of.

Third-Party Risk Management ties each processor's data-handling assessment to its contract terms and obligations, so a data processing agreement and the due diligence behind it are reviewed together.

An AI use case touching personal data is linked to its privacy assessment in AI Governance, with approval workflows that bring in your reviewers, so the Chief Data and AI Officer's gate includes yours.

Incident Management records investigation steps, notification decisions and remediation with regulatory deadlines tracked, so a 72-hour notification decision is documented as it is made, not reconstructed afterwards.

DSARs are taken in, triaged and fulfilled through tracked workflows with deadline alerts, so you can report on-time completion by jurisdiction rather than hope no request was missed.

GDPR, CCPA, HIPAA and other privacy laws are supported as mapped requirements with shared evidence, so one program serves every jurisdiction without a separate file per regulator.

Chief Executive Officer

The Chief Privacy Officer sets the enterprise privacy strategy, policies and program governance and is accountable for lawful processing of personal data in every jurisdiction the organization operates in. They oversee compliance with GDPR, CCPA and other regimes, monitor privacy risks, assessments and remediation, oversee privacy incident response and breach notification decisions, govern data processing agreements and cross-border transfers, sponsor privacy by design and report privacy posture to executives, the board and regulators.

SmartSuite centralizes the privacy program in Privacy Risk Management and the Privacy Management solution suite, so the CPO sees processing activities, risks, DPIAs, DSARs and their outcomes across the organization from one dashboard. The Data Protection Officer and Privacy Program Manager run the assessments and requests; the CPO reads the aggregate, which DPIAs are overdue, how DSARs are being handled against their deadlines and where risks are concentrated, and intervenes where the program needs it.

Privacy risks are kept in a scored register linked to the controls and mitigations that treat them, with incident and investigation status visible in the same place. Incident Management holds the privacy incidents, so when a breach notification decision is needed the CPO sees the incident, the processing it concerns and the risk already recorded against it, rather than assembling that picture under the clock.

Third-Party Risk Management tracks processors and data-handling vendors with their assessments and contract terms, so the CPO can see which vendors process personal data, whether a data processing agreement is in place and what their assessment found. Governing cross-border transfers becomes a question answered from the vendor record, and the Third-Party Risk Manager's assessments and the privacy team's requirements sit on the same supplier.

AI use cases that process personal data are linked to privacy assessments and approvals, so a model using personal data carries its privacy assessment and approval as part of its governance record. AI Governance holds the use case and its tier; Privacy Risk Management holds the assessment, and the Chief Data and AI Officer and the CPO work from the same record, which is how privacy by design reaches AI projects.

SmartSuite delivers board- and regulator-ready privacy summaries from real-time data, so the CPO reports to the Chief Executive Officer, General Counsel and the board from the register, assessments and incidents the privacy team maintains. Policy Management holds the privacy policies with their versions and attestations, so a regulator's question about what policy applied and who had acknowledged it is answered from the record.

The program holds obligations by regime, so GDPR's impact assessments and 72-hour breach notification, CCPA and CPRA rights, HIPAA's rules for providers and business associates or the GLBA Privacy Rule can each be linked to the processing activities and controls they govern. The CPO sees posture by jurisdiction from the same register. New customers can start with SmartSuite Onboarding, a guided four-week program around one or two priority workflows: load processing activities, current DPIAs and the vendors that handle personal data, and build from there.