SmartSuite for the Compliance Manager

Control Framework & Regulatory Libraries let a control you maintain once satisfy SOC 2, ISO 27001 and every other framework in your domain, so adding a certification extends the mapping rather than restarting it.

Recurring control tests send evidence requests to Control Owners with reminders and due dates, so collection runs on the schedule and your attention goes to what came back late or incomplete.

SOC 2 Compliance tracks each control against the Trust Services Criteria with its evidence and status, so the same evidence serves the SOC 2 audit cycle and any internal review that samples the same control.

Third-Party Risk Management holds each vendor's SOC reports, certifications and remediation with review cycles and expiry alerts, so the Third-Party Risk Manager and you know which supplier evidence is lapsing before an auditor does.

Internal and external reviewers can be given access to the controls, evidence and test results in Audit Management, so an evidence pack is a view you grant rather than a folder you assemble.

Controls link to the risks and regulatory obligations they address, so the Risk Manager and you agree on what a failed control means for exposure without reconciling two registers.

Issues Management keeps each open issue with its owner, due date and the retest that verifies the fix, so you report remediation as confirmed rather than as reported complete by the owner.

Shared dashboards combine compliance status, risk ratings and audit findings for your domain, so leadership sees one picture and the Audit Manager's findings sit beside your own testing results.

Evidence, approvals, tests and decisions are kept with their full history, so the next certification cycle or regulatory examination starts from last year's documented position rather than from scratch.

Compliance Director

The Compliance Manager runs day-to-day compliance for a domain or set of frameworks: the obligations and control mapping, control testing and evidence collection with control owners, evidence packs for internal and external reviews, monitoring of open issues and remediation, alignment of risks, controls and obligations with the risk function, support for audits, examinations and certification cycles and reporting of compliance status for the domain. They are the working link between compliance, risk, audit and the business.

SmartSuite maps vendor and internal controls, documents and certifications to compliance frameworks in Control Framework & Regulatory Libraries and Compliance Assessments & Testing, giving a single source of truth for evidence. The manager can see for any requirement which control meets it, what evidence exists and when it was last tested, and the same evidence serves every framework the control is mapped to, so SOC 2 Compliance and the sector framework draw on one evidence set.

SmartSuite aggregates the evidence required for internal and external regulatory reviews and prepares it for auditors, so an evidence pack is assembled from the records already maintained rather than requested from control owners under deadline. The manager selects the review scope; the controls, test results and evidence in scope are gathered, and the Audit Manager or external assessor works from that set, with gaps visible to the manager before the review starts.

Third-Party Risk Management monitors vendor evidence, certifications and remediation, so the manager can confirm that third-party engagements in their domain meet policy and regulatory obligations without a separate vendor spreadsheet. Expiring certifications and open remediation are visible against each vendor, and the Third-Party Risk Manager's assessments and the compliance requirements sit on the same supplier record, which is how vendor evidence enters the domain's evidence pack.

Open issues are monitored in Issues Management with linked records and reminders, so the manager verifies remediation progress from the record rather than by asking Control Owners, and the Compliance Analyst who reports to the manager works the same list. Shared dashboards combine compliance, risk and audit status for leadership, which gives the Compliance Director the domain's status and gives the Risk Manager and Audit Manager the same picture from their side.

New customers can start with SmartSuite Onboarding, a guided four-week program around one or two priority workflows. For a Compliance Manager the first workflow is the domain's control mapping: load the frameworks and obligations in scope, map the existing controls, assign control owners and bring in current evidence and open issues. Certification cycles already under way can be recorded at their current stage. Because the Privacy Program Manager and Third-Party Risk Manager work in the same system, obligations that cross domains are handled once rather than tracked separately by each manager.